Home Company Overview Careers Newsroom Contact us
 Our Markets
Verticals We Support
Industry Affiliations
Partner Programs
Awards and Certifications

DecisionOne realizes that as the volume of technology equipment deployed in classrooms has increased, so have the expectations that these tools work reliably. Accountability is a key principle of today's educational technology funding. Academic CIOs are expected to deliver efficient and effective implementations, and then ensure that the technology continues to offer value through the end of its service life. Adding to the challenge is the overwhelming variety of components and manufacturers represented. Historically, the majority of hardware and software was provided by only a handful of vendors; today, that number is often close to one hundred.

Providing Support to all Functional Areas within Education

With a dedicated focus on educational services, DecisionOne technicians understand the technology used in today’s classrooms and are certified to deploy, integrate, and support it. DecisionOne supports and maintains more than 745 manufacturers' products, including IBM, HP, Dell, Toshiba, Sony, Gateway, Apple, Lenovo, Fujitsu, NCR, Lexmark, Epson, Okidata, Brother, Panasonic, Motorola, Cannon, Fuji, Cisco, Nortel, Belkin, Netgear, Linksys, Smart, Polyvision, Quartet, 3M, eBeam, and PLUS. Recognizing the importance of security throughout the educational system, DecisionOne uses only full-time, W-2 employees, all of whom have undergone drug testing and background checks.

Our Education Services Offer You:

  • An advanced, scalable infrastructure; complete facilities; and certified resources
  • More than 30 years of experience deploying and supporting the full range of both eClassroom and back-end infrastructure technology within K-12 and higher education
  • Proven ability to support multi-vendor products as well as scale between high touch/low volume and low touch/high volume rollouts
  • Comprehensive services for the full product lifecycle including rollouts; installations/deinstallations; ongoing maintenance and repair; and help desk

Onsite Education Services

Total coordination and project management of the installation and de-installation process including: site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, deinstallation, disposal, and second life

Education Logistics Services

Complete logistics services including: advance exchange, depot repair, forward/reverse logistics, inventory management, and end of life

Remote Education Services

Whenever there is a technology support need, this is the first and only call an administrator, teacher, or student has to make. Available on a 24x7 basis, this North American staffed solution covers Tier 1 through Tier 3 escalation, as well as dispatching and scheduling of onsite resources, should they be required.

Providing Support to all Functional Areas within Education

Desktops, Laptops (Wintel, Lintel, MAC), Printers, Projectors, Cameras, Scanners, Intelligent White Boards, Servers, Wireless and Wired Networks

Back-Office / Administration / Student Records

Desktops, Printers, Security Systems, Servers, Networking, Telephony, Uninterruptible Power Supply

Data Center

Mainframes, Midrange Servers, Wintel/ Lintel/MAC/UNIX Servers, Printers, Media Replications, Storage (Tape & Disk), Automatic and Manual Remote Backup Storage Systems

Off Campus Facilities (Students/Faculty)

Desktops, Laptops (Wintel, Lintel, MAC), Printers, Wireless and Wired Networking, Telephony, Printers and Other Peripherals

Servicing Customers Throughout Education
  • K-12 Public School Districts
  • K-12 Private Schools
  • Archdioceses, Colleges, Universities, and Other Institutions of Higher Education
  • Vocational and Technical Schools
  • Libraries and Research Centers

Email us
Corporate Fact Sheet