In the public sector market, you need technology support solutions that drive innovation, while maximizing the life of existing technology and controlling costs – DecisionOne has a comprehensive portfolio for you.
The Winning Decision
Public sector organizations need technology support solutions that drive innovation, while maximizing the life of existing technology and controlling costs. DecisionOne helps you meet this challenge with solutions designed to improve efficiencies and increase productivity in government, health, and education. Our GSA Schedule experience, local U.S. presence, and government-acquired security clearances uniquely position DecisionOne to deliver technology deployment, maintenance, and support services meeting the needs of federal agencies and departments, state and local governments, and K-12 and higher education.
Maximize Technology ROI and Stay Focused on Your Mission
Today’s organizations need to be as productive as possible with the resources they have and must focus these resources on high-value activities that will contribute best to the advancement of the organization’s mission. By leveraging DecisionOne’s core capabilities, your organization can focus on your core functions and leave your technology support needs to us.
Comprehensive, Cost-Effective, and Flexible Options
We have the scale and depth to meet even the most complex, multi-vendor data center and desktop needs. Only DecisionOne offers comprehensive and flexible maintenance options to fully support your public sector organization’s requirements. DecisionOne supports and maintains more than 745 manufacturers' products, including IBM, Sun, HP/Compaq, Dell, EMC, and HP/DEC. Our multi-vendor, single point of contact service model includes coordinating maintenance for equipment under OEM warranties and seamlessly supporting them as they move under DecisionOne post-warranty maintenance support.
Preserving the Investment in Your Existing Technology
Many organizations find themselves dependent on legacy platforms that the OEM abandons at End Of Service Life (EOSL). This may include critical applications that have not or cannot be immediately migrated to new platforms. For these customers, DecisionOne offers additional remote and onsite support for their EOSL mainframe or server operating systems.
With more than 50 years of experience and more than 1,600 technology professionals delivering the entire spectrum of technology maintenance and support services, DecisionOne is the competitive difference for commercial enterprises, local, state, and federal agencies; OEMS, outsourcers, and resellers throughout the U.S. and Canada. We can make that difference for your organization, too.
Selected government contracts include:
- GSA Schedule 70 Contract:
- California Multiple Award Schedule:
- Florida Registered Vendor via My Florida Marketplace
- Georgia Multiple Award Schedule:
- New York Multiple Award Schedule:
- Texas CISV:
One Decision for Every Stage
We provide local, reliable, and cost-effective solutions that directly address your needs at every point along the technology lifecycle:
- Deployment (IMAC)
- Technical Service Desk
Experience and Skill to Count On
- More intellectual property on IBM equipment in North America than any company other than IBM
- More than 113,000 active part numbers for more than 15,000 types of equipment, and more than 200 part stocking locations
- More than 1.5 million units of repairable and consumable parts in inventory, with 99.96% accuracy
- ISO 9001:2000 certified Logistics and Repair facilities
- 24 by 7 Technical Service Desks, handling more than 300,000 calls each month