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Hardware Support Services

As the leading provider of multi-vendor technology support services in North America, DecisionOne delivers world-class hardware support for thousands of clients.

Our goal is to provide reliable, high-quality technology deployment and support across your entire enterprise, deploying the latest technology solutions to meet ongoing, seasonal or unexpected needs. DecisionOne delivers a comprehensive array of multi-vendor, multi-platform services without the expense, effort or time involved in building and maintaining your own field support operation.

From Desktop, Network and Data Center Support through IMAC and Professional Services, we keep your organization up and running, 24 hours a day, 7 days a week. With our single point of contact, we provide comprehensive, cost-effective coverage for a wide array of technologies and disperse locations with outstanding speed and reliability.

DecisionOne’s extensive field force is supported by a web-based call management system, which includes an information systems knowledgebase, field inventory system, and dispatch and data gathering systems. These capabilities enable us to manage our extensive inventory and technician network. We also offer a Concierge Customer Program that provides a structured process to send feedback and escalate customer concerns or compliments to senior team members, as well as reach goals for customer issue resolution.

  • Hardware Support Expert for More than 50 Years
  • Service for an Extensive Array of Original Equipment Manufacturers (OEMs)
  • Five Technical Support Centers Throughout North America
  • HIPAA, HAZMAT and Material Safety Data Sheets Protocol Training
  • Unsurpassed Accountability, Scalability, Flexibility and Account Management

 

 
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