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Reverse Logistics Services
Managed Services
Hardware Support Services By The Numbers
  • More than 1,000 field technicians, who average 2,100+ field service calls daily
  • 96% of field services are performed by a DecisionOne employee technician
  • 15 years average industry experience
  • 1,800 well-established services partners
  • 60% NBD calls / 40% SBD calls
  • 1,100 CompTIA  A+ certified technicians
  • All CSEs have also received HIPAA, HAZMAT and Material Safety Data Sheets protocol training
  • 955 domestic, 290 total CLA and 270 EMEA/ASPAC airlines skilled technicians
  • Skills/certifications include Cornerstone, Nautilus and many OEM products
  • Supporting 15,000 hardware products, 1,000 OEMs, and 150 software applications

 

 
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