The more things change, the more they stay the same. While cloud computing, virtualization, Software as a Service (SaaS), and Bring-Your-Own-Device (BYOD) have changed the way enterprises implement information technology, CIOs and their staffs are still looking for the same thing they always have -- the right information at the right time to make the right decisions.
With DecisionOne’s ITIL-based InsightOne platform, we work with you to keep our eyes on your critical applications, servers, desktops, network, and storage. Plus, we make sure you have the right information, in the right format, at the right time to take any proactive steps necessary to keep your infrastructure running at peak performance.
Our staff of industry experts works with you to understand your environment, select the appropriate metrics to monitor each covered element in your infrastructure, and take the required actions based on any exceeded threshold.
- Clear visibility into your infrastructure with a baseline report of activity
- Improved service levels for end users
- Focus your IT resources on valuable activities
- Reduce firefighting
- Become proactive vs reactive
Our offering includes monitoring and management services - whether you need one or both, DecisionOne stands ready to provide the specific insight you need to effectively manage your IT investments.
While your staff works on core business projects, DecisionOne’s highly-trained staff monitors your infrastructure 24x7. When alerts come in, we immediately escalate the situation back to your pre-defined contact(s) and work with you until the situation is resolved. This service provides proactive monitoring, notification, escalation, and real-time reporting through our web-based portal.
DecisionOne can also take ownership of any infrastructure issues and resolve them - often without you needing an alert that a situation has occurred. We work with all other third-party vendors such as circuit providers to resolve network issues, or even dispatch our own technicians for a hardware problem in a data center or remote office.
With our staff of certified industry engineers and architects, the DecisionOne team ensures your infrastructure continues to run at peak performance. Services within this offering include:
- User and group account administration
- Server backup and restores
- Printer queue resets
- Creating and maintaining mail databases
- Maintaining database security and access control list
- Managing database replication
- Maintaining database availability