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In the retail environment, technology is increasingly running the business and differentiating the customer experience. Your customers can’t afford downtime in these tough economic times. DecisionOne understands retail technology and has the scalability to service retail locations nationwide.

With nearly 20 years of retail environment experience, DecisionOne offers comprehensive services for the complete product lifecycle including: deployment, support, maintenance, de-installation, and second life. DecisionOne also supports and maintains more than 745 manufacturers' products, including IBM, NCR, HP, Dell, Fujitsu, Lexmark, Epson, Motorola (Symbol), Metrologic, Verifone, and Ingenico.

Let DecisionOne provide you with quality technology support services to grow your IT infrastructure in the Retail environment. 

  • Geographic coverage throughout the U.S. and Canada with DecisionOne-
    employed (W-2) technicians
  • Comprehensive services for the full product lifecycle including rollouts, installations/de-installations; ongoing maintenance and break fix; and help desk
  • Support for technology in Retail’s functional areas including: home office, back office administration, back office logistics, sales floor, and checkout
  • Proven ability to support multi-vendor products as well as scale between high-touch/low volume and low-touch/high volume rollouts
  • Home Office - Desktops, Printers, Servers, Data Center, Telephony, Networking Systems, Operating Systems
  • Back Office Administration - Desktops, Printers, Security Systems, Telephony, Uninterruptible Power Supply
  • Back Office Logistics - Forward Logistics, Advance Exchange, Equipment Ship & Receive
  • Sales Floor - Kiosks, Access Points, Scanners, Security Cameras and Checkpoints, Handheld Data Terminals, Visual Displays, RFID
  • Checkout - Scanners, Signature Capture/Card Readers, Pin Pads/Keyboards, Cash Drawers, Touchscreens, Specialty Printers


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