In the retail environment, technology is increasingly running the business and differentiating the customer experience. Your customers can’t afford downtime in these tough economic times. DecisionOne understands retail technology and has the scalability to service retail locations nationwide.
With nearly 20 years of retail environment experience, DecisionOne offers comprehensive services for the complete product lifecycle including: deployment, support, maintenance, de-installation, and second life. DecisionOne also supports and maintains more than 745 manufacturers' products, including IBM, NCR, HP, Dell, Fujitsu, Lexmark, Epson, Motorola (Symbol), Metrologic, Verifone, and Ingenico.
Let DecisionOne provide you with quality technology support services to grow your IT infrastructure in the Retail environment.
DecisionOne's Technology Services and Support for Retail include:
Onsite Retail Services
Total coordination and project management of the installation and de-installation process including site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, de-installation, disposal, and second life.
Retail Logistics Services
Complete logistics services including advance exchange, depot repair, forward/reverse logistics, inventory management, and end of life.
Remote Retail Services
Whenever there is a technology support need at a store or at the Home Office, this is the first and only call an employee has to make. Available on a 24x7 basis, this North American staffed solution covers Tier 1 through Tier 3 escalation with soft transfer to application support, as well as dispatching and scheduling of onsite resources, should they be required.
With more than 50 years of experience and more than 2,500 technology professionals DecisionOne delivers the entire spectrum of technology maintenance and support services. Our solutions have made a difference for customers such as grocery chains, big box office supply stores, clothing retailers, automotive parts retailers, libraries, and retail pharmacy chains. Through our extensive network of OEM, reseller, outsourcer, and systems integrator partnerships, we can leverage these capabilities and partner with you to make that difference, too.
- Geographic coverage throughout the U.S. and Canada with DecisionOne-
employed (W-2) technicians
- Comprehensive services for the full product lifecycle including rollouts, installations/de-installations; ongoing maintenance and break fix; and help desk
- Support for technology in Retail’s functional areas including: home office, back office administration, back office logistics, sales floor, and checkout
- Proven ability to support multi-vendor products as well as scale between high-touch/low volume and low-touch/high volume rollouts
Functional Areas Supported
- Home Office - Desktops, Printers, Servers, Data Center, Telephony, Networking Systems, Operating Systems
- Back Office Administration - Desktops, Printers, Security Systems, Telephony, Uninterruptible Power Supply
- Back Office Logistics - Forward Logistics, Advance Exchange, Equipment Ship & Receive
- Sales Floor - Kiosks, Access Points, Scanners, Security Cameras and Checkpoints, Handheld Data Terminals, Visual Displays, RFID
- Checkout - Scanners, Signature Capture/Card Readers, Pin Pads/Keyboards, Cash Drawers, Touchscreens, Specialty Printers