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Reverse Logistics Services
Managed Services
Reverse Logistics Services

For many companies, the costs associated with managing Reverse Logistics are significant and not always obvious. Rising inventory levels, eroding product value, and escalating labor costs can shrink your company’s bottom line. And the potential decline in customer loyalty and market share may be even more dramatic.

Materials management is no longer simply a tactical initiative. DecisionOne has developed a multi-vendor, multi-platform best-in-class solution dedicated to providing premier logistics services that solve day-to-day repair and distribution requirements, while also addressing long-term, strategic needs. With extensive technical repair skills and a national presence of repair facilities, we have the flexibility and scalability to meet all your needs for repair, inventory and materials management.

  • Reduce the cost of returns with lower return volumes, few touches in the process, and decreased transportation, repair & warehousing expenses
  • Increase the value and utility of returned merchandise
  • Capture, analyze and report vital product information including reliability, maintainability and dependability in order to identify design flaws and recommend improvements, thereby extending product lifecycle and reducing returns
  • Reduce labor costs by automating the returns process
  • Increase cash flow with reduced disposition cycle times and greater asset velocity, lowering pipeline inventory costs


  • ISO 9000:2000 certified facilities with deep, experienced workforce with technical certifications across multiple products and technologies
  • Increased visibility through real time web access to all product inventory, shipping, and receiving
  • Decreased inventory exposure through 100% visual inspection of inventory for discrepancies and observable external shipping damage
  • Increased flexibility and scalability of workforce and processes, based on your requirements
  • Complete management and execution of logistics process from receiving through shipping, enabling you to focus on your primary business
  • Secure, dedicated stocking locations with 24 hour Security Guard service, access by badged employees only
  • Improved customer satisfaction through reduced capital, infrastructure costs, and reduced business complexity



Technologies Supported

  • Desktop, laptop, and workgroup devices
  • Displays -CRT/LCD monitors, LCD/Plasma TVs
  • Printers, scanners, and multifunction equipment
  • Kiosks and POS equipment
  • PDAs and wireless devices
  • Network devices
  • Digital and photo imaging devices

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