Support Where and When You Need It
DecisionOne provides onsite, remote, and logistic technology support services for a wide range of specialty equipment including kiosk, airline, and digital imaging products. These services are also available for manufacturers and resellers of custom, or limited run products, such as white boxes and other specialty equipment.
DecisionOne's Specialty Equipment Services include:
Kiosk Deployment Services
DecisionOne has installed more than 16,000 kiosks, and provides maintenance services for more than 10,000 kiosks. In addition, DecisionOne has successfully completed major national rollouts of 2,000, 1,500, and 800 kiosks, respectively, for three of the world's largest retailers. And, we performed more than 5,000 kiosk upgrades in 2005.
Airline/Travel and Transportation Technology Support Services
DecisionOne services 180 international airports across 74 countries with our Travel and Transportation Technology Support Services. We are proud to be one of the largest independent providers of computer services at airports, airport facilities, and travel agencies in North America. DecisionOne is unique in our service delivery to the Airline industry more so than any other similar service provider. We have provided services to the majority of major airlines for more than 12 years, maintaining and servicing today in excess of 150,000 pieces of equipment, from kiosks to desktops, ticket printers to bag readers across the U.S. and Canada.
Digital Imaging and Display Support Services
What do you get when you combine more than 50 years of service expertise with 75 years of manufacturing experience? The answer is simple – the world's strongest support services group that intimately understands the OEM manufacturing and distribution process. Originally an exclusive support provider to 3M and then Imation Corporation, DecisionOne Digital Imaging (acquired in 2002) has evolved into a premier high tech OEM service organization.
New/Existing OEM Technology Support Services
DecisionOne can provide new/existing Original Equipment manufacturers (OEMs) an immediate, cost-effective, national support infrastructure – enabling you and your company to confidently deliver affordable technical support services – either directly or through reseller channels.
Specialty Equipment Technologies Supported
- Digital Photograph
- Financial Services
- Quick Service Restaurant
- Ticketing and Self Checkout
- Sony Picture Station
Airline and Travel Industry
- Genicom ATB 1600
- TI ATB 1600
- IER 577
- DataSouth Journey 242/ATB2
- DataSouth A330/242
High-End Printing and Graphics Systems
- Epson Stylus Pro Wide Format Printers 7xxx/8xxx,9xxx,10xxx
- 3M Commercial Graphics ScotchPrint Printers
- Fuji Film Pictography Photo Printers 3xxx/4xxx
- Fuji Film Frontier Digital Minilabs 3xxx/4xxx/5xxx
- Kip Printers and Folders
- Kodak Polychrome MatchPrint Digital Proofers and Laminators
- PharmaSmart Blood Pressure Kiosk
- Plotters and Scanners
- Fuji and Aladdin Pictography Equipment
- CAD Printers
Order Confirmation Systems
- Order Entry Systems
- RFID and Library Systems
- Electronic Voting Systems