- Services
- Technologies Supported
- Markets and Industries
- Why DecisionOne
- Case Studies
- OEM Case Studies
- Outsourcer Case Studies
- Reseller Case Studies
- Public Sector Case Studies
- Commercial Enterprise Case Studies
- Data Center / High Availability Services Case Studies
- Specialty Equipment Services Case Studies
- Service Desk Case Studies
- Logistics Services Case Studies
- Retail Industry Case Studies
- Healthcare Case Studies
- Education Industry Case Studies
- Remote Services Case Studies
- Onsite Services Case Studies
- Service Delivery Infrastructure
- Partner Programs
- Case Studies
Travel, Transportation, and Hospitality
- Highlights
-
- Geographic coverage throughout the U.S. and Canada with DecisionOne-employed (W-2) technicians
- Comprehensive services for the full product lifecycle including rollouts, installations/de-installations; ongoing maintenance and break fix; and help desk
- Support for technology in the sector’s functional areas including: home office, back office administration, back office logistics, point of sale, and others
- Proven ability to support multi-vendor products as well as scale between high-touch/low volume and low-touch/high volume rollouts
Functional Areas and Technologies Supported by Sector
-
- Travel Services
- Travel Agencies
- Corporate Office
- Point of Sale
- Transportation
- Airport and Rail Services
- Corporate Offices
- Point of Sale
- Logistics Company Support
- Airport Retail Shops
- Home Office
- Back Office Administration
- Back Office Logistics (Forward Logistics, Advance Exchange, Equipment Ship & Receive)
- Sales Floor
- Checkout
- Car Rental Services
- Corporate Office
- Point of Sale
- Hospitality
- Hotels
- Corporate Office
- Business Center
- Reception
- Event/Catering Offices
- Guest and Meeting Rooms
- Casinos/Entertainment
- Casinos/Entertainment Venues
- Corporate Office
- Reception and Lounge
- Restaurants
- Corporate Office
- Server Stations/Bar
- Kitchen
- Point of Sale
Travel, Transportation, and Hospitality Industry
From providing ongoing desktop and specialty printer maintenance for local travel agencies, to help desk support for Internet users at top hotel chains, to deploying widescreen visual displays and wireless systems, to supporting major U.S. airlines with specialty equipment maintenance at more than 180 international airports across 74 countries – DecisionOne is the premier technology support partner for the Travel, Transportation, and Hospitality industry.
Experience and Credentials – The DecisionOne Difference
As travel and transportation industry profit margins have eroded in recent years due to rising fuel costs and other factors, it has become imperative to reduce technology support costs, increase operating efficiencies, and optimize the return on your clients’ technology investments. The travel, transportation, and hospitality sector represents nearly 15% of DecisionOne’s overall revenue – indicating our commitment to the industry and its unique requirements. In addition to regular background checks and drug testing, more than 400 DecisionOne field engineers have the security clearances and credentials to meet today’s strict U.S. homeland security requirements. DecisionOne also has the infrastructure to handle your airport-based requirements internationallyFor Original Equipment Manufacturers (OEMs) and Resellers:
More and more your clients seek to provide their guests with the ultimate in “high touch” customer experience when selecting and purchasing technology support. DecisionOne recognizes that your clients and staff in turn, expect the same high level of customer service from you – with little or no room for downtime. Partnering with a technology services company enables you to realize project and maintenance services revenue, while outsourcing the staffing and skills complexities unique to the IT services environment.For Outsourcers and Systems Integrators:
DecisionOne recognizes that your travel, transportation, and hospitality clients rely on you to manage all of their IT services requirements, which may involve multiple platforms and vendors. Your challenge is to provide high quality services that will increase your clients’ productivity and reduce their costs, while also managing your costs and earning a profit. Since DecisionOne is one of the largest independent providers of computer services at airports and airport facilities; travel agencies, as well as for one of the largest U.S.-based transportation companies, partnering with us enables you to leverage our experience to create unique and value-driven solutions for your clients and their end users. Our multi-platform, multi-vendor expertise will keep both legacy and leading edge systems up and running.DecisionOne’s Technology Services & Support for Travel, Transportation, and Hospitality (TT&H) include:
TT&H Deployment Services — Total coordination and project management of the installation and de-installation process including site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, de-installation, disposal, and second life.TT&H Technology Support — Complete ongoing maintenance and support for the TT&H environment — from the Corporate Office to the point of sale and everywhere technology resides in between. Comprised of onsite, remote, and logistic services, this solution is designed to extend the life of IT investments while keeping service events imperceptible to the traveler/end customer.
TT&H Service Desk — Whenever there is a technology support issue, this is the first and only call an employee has to make. Available on a 24x7 basis, this North American staffed solution covers Tier 1 through Tier 3 escalation, as well as dispatching and scheduling of onsite resources, should they be required.