Why choose DecisionOne?
As the largest provider of technology support services in North America, DecisionOne is uniquely positioned as a single-source supplier of IT support services—an increasingly valuable asset when maintaining today’s complex multi-vendor, multi-platform environments.
DecisionOne stands apart from the competition for several reasons:
Your Technology Equipment and Platforms Are Supported
Our ability to support a wide array of hardware, software, and peripherals offers a significant advantage over those providers who service their own equipment, and then subcontract servicing of equipment manufactured by others. This unbiased, independent perspective allows us to remain vendor neutral. It also enables us to provide an unparalleled breadth of services unmatched in the industry.
You Benefit From Comprehensive, Custom Solutions
Our multi-vendor, multi-platform solutions provide full lifecycle support for all your hardware and software needs so you don’t have to juggle multiple service companies. And, instead of a one-size-fits-all approach, we integrate our services into your unique IT environment. Whether services include onsite, remote, or centralized technology support solutions, we meet your specific needs with the most competitive pricing models.
Your Facilities Are Within Reach
With more than 1,600 DecisionOne employees throughout North America and a network of trusted partners around the globe, our service capabilities meet the requirements of even the largest and most complex enterprises. Working with DecisionOne allows you to focus on business, instead of having to manage a number of geographically-dispersed providers.
Your Timeframe is Our Timeframe
Because our infrastructure is both scalable and flexible, you receive the most adaptable and responsive solutions available. Many providers are unable to scale to meet their clients’ needs when time demands—DecisionOne calls on experienced team members to meet your IT support needs, anytime, anywhere.
Your Satisfaction is Paramount
Delivering superior quality and ensuring customer satisfaction are high priorities at DecisionOne. We are committed to continuous improvement on every service engagement. Our quality measurement begins with Service Level Agreements (SLAs), so we can achieve or exceed your pre-set standards. We provide a consistent point of contact for all service delivery, account management, and escalation issues.