About

DecisionOne is the largest independent provider of IT infrastructure services.

DecisionOne and our sister company Maintech are part of the Oak Lane Partners family of companies. Together, we offer a wide range of services that make us the go-to partner for hundreds of companies worldwide. Our clients range from small businesses to some of the largest global enterprises

We have steadily forged our global strength and expertise since 1958, when Decision Data Inc. was founded as a Third-Party Maintenance (TPM) provider. In 1973, our sister company Maintech Inc. began as a TPM provider that specialized in the financial services and telecommunications markets. In the decades since, these two companies established themselves as trusted partners and innovative leaders unrestrained by hardware affiliations and unrelenting in the pursuit of more efficient, cost-effective, and customer-winning solutions for our clients.

Today, DecisionOne and Maintech provide a comprehensive portfolio of services with technicians and spare parts ready at deployment points around the world. Our scalable skilled workforce provides customized solutions for a diverse range of industries anywhere, anytime.

We continually invest in our workforce, recruiting specialists and updating qualifications so that we are ready to deliver customized solutions that meet the latest emerging needs. We use an agile business model to select the ideal mix of technicians, account managers, and subject matter experts (SMEs) proven to cohesively integrate with your team and help ensure your success.

DecisionOne has the largest W-2 workforce of any independent IT services provider in the world. While our competitors largely rely on short-term contract workers to keep costs down, we invest in our employees to offer our clients greater consistency and reliability, including:

• Professional Certifications: We track employee certifications, such as HIPAA and TSA clearances. We annually certify Account Executives and Operations Management according to the US Foreign Corrupt Practices Act (FCPA) to prepare them for work with international clients.
• Facility Access: All of our field employees undergo background checks before completing your facility access protocols, assuring confident and secure access to your location. We track access and give employees notice to keep their badges current.
• Intellectual Property Security: Our employees have a proven history of understanding and complying with security requirements and intellectual property protocols.
• Training: We provide and track employee training on technology, business processes, and service management.
• Labor Distribution: We have a network of employees who are ready to deploy at locations worldwide.
• On-shore Support Centers: We have substantial US-based call support centers, for clients who require US-based call centers.