Services for the Education Industry

Comprehensive IT service and support solutions for classroom, administrative, and remote educational environments

Services for the Education Industry

Comprehensive IT service and support solutions for classroom, administrative, and remote educational environments

Technology plays an increasingly critical role in educational environments today—from K-12 and at the university level. As a result, there’s more equipment deployed in classrooms than ever before. For academic IT departments, the challenge is implementing new technologies in a smooth, non-disruptive manner and then keeping these resources working reliably and delivering value through the end of their life. Adding to the challenge is the overwhelming variety of components and manufacturers available today. In the past, most hardware and software was provided by a handful of vendors, but today, it’s not uncommon for educational institutions to have assets from over a hundred different vendors.

With a dedicated focus on educational services, DecisionOne technicians understand the technology used in today’s classrooms and are certified to deploy, integrate and support it. We provide expert, end-to-end IT services for classroom, administrative and remote environments, including:

  • Onsite education services: We provide total coordination and project management of the installation and de-installation process, including site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, de-installation, disposal and second life.
  • Education logistics services: Take advantage of our complete logistics services, including enhanced deployment services, advance exchange, depot repair, forward/reverse logistics, inventory management and end-of-life.
  • Remote education services: Whenever there is a technology support need, DecisionOne is the first and only call an administrator, teacher or student has to make. Available on a 24x7 basis, our North American-staffed services deliver Tier 1 through Tier 3 support, as well as dispatching and scheduling of on-site resources, should they be required.
  • Bring-Your-Own-Device (BYOD) services: Allow your students, staff and guests to safely access data with an institution-owned or personal mobile device while preserving their privacy and your intellectual property. You can also customize BYOD services by adding on complementary services.

To ensure security throughout your educational system, DecisionOne uses only full-time, W-2 employees, all of whom have undergone drug testing and background checks. Wherever you are, we’ll have the right professionals on-site to perform rollouts, installations/de-installations, ongoing maintenance and repairs, and help desk services.

Highlights

  • An advanced, scalable infrastructure; complete facilities and certified resources
  • More than 30 years of experience deploying and supporting the full range of eClassroom and back-end infrastructure technology within K-12 and higher education as well as experience supporting off-campus facilities
  • Proven ability to support multi-vendor products as well as scale between high-touch/low-volume and low-touch/high-volume rollouts
  • Comprehensive services for the full product lifecycle
  • Support for all types of educational environments from a single, trusted vendor:
    • Classrooms: Desktops, laptops (Wintel, Lintel, MAC), printers, projectors, cameras, scanners, intelligent white boards, servers, wire-less and wired networks
    • Back-office / administration / student record offices: Desktops, printers, security systems, servers, networking, telephony, uninterruptible power supply
    • Data centers: Mainframes, midrange servers, Wintel/ Lintel/MAC/UNIX servers, printers, media replications, storage (tape & disk), automatic and manual remote backup storage systems
    • Remote locations: Desktops, laptops (Wintel, Lintel, MAC), tablets, cell phones, other handheld devices, printers, wireless and wired networking, telephony, printers and other peripherals

Benefits

  • Reduced deployment time – by up to 50% or more
  • Flexibility – thanks to fully scalable and customizable roll-outs and ongoing technology support services
  • Minimized IT workloads – by outsourcing the day-to-day maintenance, management and support of assets to experts, which frees IT to focus on strategic priorities
  • Reduced risk and classroom disruptions – through the use of secure, consistent processes and experienced engineers
  • Simplified integrations – into existing asset management systems using asset tagging and/or management solutions
  • Tracking accuracy and ease – with unique, scannable QR- and bar-coding options
We support and maintain more than 745 manufacturers’ products from vendors such as IBM®, HP®, Dell, Toshiba®, Sony®, Apple®, Lenovo®, Fujitsu®, NCRSM, Lexmark®, Epson®, Okidata®, Brother, Panasonic®, Cisco®, Netgear®, and 3M®.

Find out more about our Education Solutions today.

We’re ready to design a plan to fit your needs.

Contact us

Technology plays an increasingly critical role in educational environments today—from K-12 and at the university level. As a result, there’s more equipment deployed in classrooms than ever before. For academic IT departments, the challenge is implementing new technologies in a smooth, non-disruptive manner and then keeping these resources working reliably and delivering value through the end of their life. Adding to the challenge is the overwhelming variety of components and manufacturers available today. In the past, most hardware and software was provided by a handful of vendors, but today, it’s not uncommon for educational institutions to have assets from over a hundred different vendors.

With a dedicated focus on educational services, DecisionOne technicians understand the technology used in today’s classrooms and are certified to deploy, integrate and support it. We provide expert, end-to-end IT services for classroom, administrative and remote environments, including:

  • Onsite education services: We provide total coordination and project management of the installation and de-installation process, including site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, de-installation, disposal and second life.
  • Education logistics services: Take advantage of our complete logistics services, including enhanced deployment services, advance exchange, depot repair, forward/reverse logistics, inventory management and end-of-life.
  • Remote education services: Whenever there is a technology support need, DecisionOne is the first and only call an administrator, teacher or student has to make. Available on a 24x7 basis, our North American-staffed services deliver Tier 1 through Tier 3 support, as well as dispatching and scheduling of on-site resources, should they be required.
  • Bring-Your-Own-Device (BYOD) services: Allow your students, staff and guests to safely access data with an institution-owned or personal mobile device while preserving their privacy and your intellectual property. You can also customize BYOD services by adding on complementary services.

To ensure security throughout your educational system, DecisionOne uses only full-time, W-2 employees, all of whom have undergone drug testing and background checks. Wherever you are, we’ll have the right professionals on-site to perform rollouts, installations/de-installations, ongoing maintenance and repairs, and help desk services.

Highlights

  • An advanced, scalable infrastructure; complete facilities and certified resources
  • More than 30 years of experience deploying and supporting the full range of eClassroom and back-end infrastructure technology within K-12 and higher education as well as experience supporting off-campus facilities
  • Proven ability to support multi-vendor products as well as scale between high-touch/low-volume and low-touch/high-volume rollouts
  • Comprehensive services for the full product lifecycle
  • Support for all types of educational environments from a single, trusted vendor:
    • Classrooms: Desktops, laptops (Wintel, Lintel, MAC), printers, projectors, cameras, scanners, intelligent white boards, servers, wire-less and wired networks
    • Back-office / administration / student record offices: Desktops, printers, security systems, servers, networking, telephony, uninterruptible power supply
    • Data centers: Mainframes, midrange servers, Wintel/ Lintel/MAC/UNIX servers, printers, media replications, storage (tape & disk), automatic and manual remote backup storage systems
    • Remote locations: Desktops, laptops (Wintel, Lintel, MAC), tablets, cell phones, other handheld devices, printers, wireless and wired networking, telephony, printers and other peripherals

Benefits

  • Reduced deployment time – by up to 50% or more
  • Flexibility – thanks to fully scalable and customizable roll-outs and ongoing technology support services
  • Minimized IT workloads – by outsourcing the day-to-day maintenance, management and support of assets to experts, which frees IT to focus on strategic priorities
  • Reduced risk and classroom disruptions – through the use of secure, consistent processes and experienced engineers
  • Simplified integrations – into existing asset management systems using asset tagging and/or management solutions
  • Tracking accuracy and ease – with unique, scannable QR- and bar-coding options

Highlights

  • An advanced, scalable infrastructure; complete facilities and certified resources
  • More than 30 years of experience deploying and supporting the full range of eClassroom and back-end infrastructure technology within K-12 and higher education as well as experience supporting off-campus facilities
  • Proven ability to support multi-vendor products as well as scale between high-touch/low-volume and low-touch/high-volume rollouts
  • Comprehensive services for the full product lifecycle
  • Support for all types of educational environments from a single, trusted vendor:
    • Classrooms: Desktops, laptops (Wintel, Lintel, MAC), printers, projectors, cameras, scanners, intelligent white boards, servers, wire-less and wired networks
    • Back-office / administration / student record offices: Desktops, printers, security systems, servers, networking, telephony, uninterruptible power supply
    • Data centers: Mainframes, midrange servers, Wintel/ Lintel/MAC/UNIX servers, printers, media replications, storage (tape & disk), automatic and manual remote backup storage systems
    • Remote locations: Desktops, laptops (Wintel, Lintel, MAC), tablets, cell phones, other handheld devices, printers, wireless and wired networking, telephony, printers and other peripherals

Benefits

  • Reduced deployment time – by up to 50% or more
  • Flexibility – thanks to fully scalable and customizable roll-outs and ongoing technology support services
  • Minimized IT workloads – by outsourcing the day-to-day maintenance, management and support of assets to experts, which frees IT to focus on strategic priorities
  • Reduced risk and classroom disruptions – through the use of secure, consistent processes and experienced engineers
  • Simplified integrations – into existing asset management systems using asset tagging and/or management solutions
  • Tracking accuracy and ease – with unique, scannable QR- and bar-coding options
We support and maintain more than 745 manufacturers’ products from vendors such as IBM®, HP®, Dell, Toshiba®, Sony®, Apple®, Lenovo®, Fujitsu®, NCRSM, Lexmark®, Epson®, Okidata®, Brother, Panasonic®, Cisco®, Netgear®, and 3M®.

Find out more about our Education Solutions today.

We’re ready to design a plan to fit your needs.

Contact us

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners.| Privacy/Legal Information

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners. | Privacy/Legal Information