ExtractionONE

With ExtractionOne we’re able to “extract” all or portions of your service supply chain into our infrastructure. This could be your field service organization, call center, service desk, parts and logistics operation or depot repair operation. This relieves you of the fixed cost elements associated with those operations and provides you with a variable cost infrastructure that can scale up or down with the ebb and flow of business cycles. Ultimately, you win with greater organizational efficiency, cost savings and optimal use of resources.

ExtractionONE

With ExtractionOne we’re able to “extract” all or portions of your service supply chain into our infrastructure. This could be your field service organization, call center, service desk, parts and logistics operation or depot repair operation. This relieves you of the fixed cost elements associated with those operations and provides you with a variable cost infrastructure that can scale up or down with the ebb and flow of business cycles. Ultimately, you win with greater organizational efficiency, cost savings and optimal use of resources.

When times are good and growth explodes, it can be challenging to scale fast enough to meet the demands of your business. On the flip side, it can be hard to get rid of your costs as quickly as revenue leaves. While there’s no certainty when it comes to business, our ExtractionONE service makes one thing certain: the resources, processes and maintenance that would usually be fixed costs for your company become variable costs that can help make your organization more nimble, more efficient, and more profitable.

We like to think of it as “extraction” of one of your biggest headaches. We do this by assessing your service environment with a consultative methodology, developing a plan, and executing the process of moving those selected services to the DecisionOne infrastructure while improving service quality. When your business is trending up, we flow resources and services right back to you so you have what you need to expand. When business slows, we put your resources to good use— utilizing your field technicians on other contracts, for example, therefore using your resources more efficiently and providing you with cost efficiencies. Or we can handle your parts and logistics planning within our own network, freeing you up to use your resources more effectively.

ExtractionONE helps companies that have field service organizations, such as hardware OEM, software companies with a hardware appliance, and airline and retail companies that have self-service organizations. We do this with a proven methodology involving three phases:

  • Phase I – consultative analysis of current state
  • Phase II – identifying areas of opportunity and efficiency; ROI and risk recommendations regarding options for outsourcing field service
  • Phase III – shared benefits from scale/services expansion in areas such as technical support, service desk, parts and logistics

As part of our three-phase approach, we build a roadmap and transition plan, and we execute upon that plan.

Highlights

  • A robust service infrastructure that spans across field services, service desk, parts and logistics, and a centralized Technology Services Center
  • The largest W-2 field services workforce of any TPM in the industry
  • Skills and capabilities across many technology fronts

Benefits

  • Cost reduction and optimization: up to 15-20% cost savings with increased customer service levels
  • High degree of flexibility for the business cycles (cycle up/cycle down)
  • Maintenance of a consistently high-quality service with the business cycling

Scalable IT services

The “extraction” methodology is driven by a consultative approach to understanding your existing workflow, service level requirements and cost structure around technical support services. This enables us to design a customized “as a service” solution to lowering costs and providing a comparable to higher level of service.

We do this with a three-phased approach, from consultative planning to implementation, which leads to 15-20% cost savings and increased customer service levels.

Get started with ExtractionONE today.

We’re ready to design a plan to fit your needs.

Contact us

When times are good and growth explodes, it can be challenging to scale fast enough to meet the demands of your business. On the flip side, it can be hard to get rid of your costs as quickly as revenue leaves. While there’s no certainty when it comes to business, our ExtractionONE service makes one thing certain: the resources, processes and maintenance that would usually be fixed costs for your company become variable costs that can help make your organization more nimble, more efficient, and more profitable.

We like to think of it as “extraction” of one of your biggest headaches. We do this by assessing your service environment with a consultative methodology, developing a plan, and executing the process of moving those selected services to the DecisionOne infrastructure while improving service quality. When your business is trending up, we flow resources and services right back to you so you have what you need to expand. When business slows, we put your resources to good use— utilizing your field technicians on other contracts, for example, therefore using your resources more efficiently and providing you with cost efficiencies. Or we can handle your parts and logistics planning within our own network, freeing you up to use your resources more effectively.

ExtractionONE helps companies that have field service organizations, such as hardware OEM, software companies with a hardware appliance, and airline and retail companies that have self-service organizations. We do this with a proven methodology involving three phases:

  • Phase I – consultative analysis of current state
  • Phase II – identifying areas of opportunity and efficiency; ROI and risk recommendations regarding options for outsourcing field service
  • Phase III – shared benefits from scale/services expansion in areas such as technical support, service desk, parts and logistics

As part of our three-phase approach, we build a roadmap and transition plan, and we execute upon that plan.

Highlights

  • A robust service infrastructure that spans across field services, service desk, parts and logistics, and a centralized Technology Services Center
  • The largest W-2 field services workforce of any TPM in the industry
  • Skills and capabilities across many technology fronts

Benefits

  • Cost reduction and optimization: up to 15-20% cost savings with increased customer service levels
  • High degree of flexibility for the business cycles (cycle up/cycle down)
  • Maintenance of a consistently high-quality service with the business cycling

Scalable IT services

The “extraction” methodology is driven by a consultative approach to understanding your existing workflow, service level requirements and cost structure around technical support services. This enables us to design a customized “as a service” solution to lowering costs and providing a comparable to higher level of service.

We do this with a three-phased approach, from consultative planning to implementation, which leads to 15-20% cost savings and increased customer service levels.

Get started with ExtractionONE today.

We’re ready to design a plan to fit your needs.

Contact us

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners.| Privacy/Legal Information

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners. | Privacy/Legal Information