MaintenanceONE

One-call access to maintenance and related services for high availability, desktop, networking, communications and specialty equipment issues

DecisionOne provides expert warranty through end-of-life maintenance for new and legacy assets, regardless of model or manufacturer, anywhere around the world. Whether you need ongoing, day-to-day maintenance support or assistance with a short-term implementation or rollout, our newly optimized, customer-centered processes make working with DecisionOne the right choice.

MaintenanceONE

One-call access to maintenance and related services for high availability, desktop, networking, communications and specialty equipment issues

DecisionOne provides expert warranty through end-of-life maintenance for new and legacy assets, regardless of model or manufacturer, anywhere around the world. Whether you need ongoing, day-to-day maintenance support or assistance with a short-term implementation or rollout, our newly optimized, customer-centered processes make working with DecisionOne the right choice.

As a business or OEM seeking warranty through end-of-life maintenance for your servers, PCs, printers and other IT assets, finding a partner who offers the full range of the services you need, and for your unique set of legacy and new assets—across all locations at an affordable price—is mission critical. Whether you need to augment your internal IT maintenance staff on an ongoing basis, require help rolling out new assets, or have older assets not ready for a refresh yet but which need to be kept up and running, choosing the right partner is paramount.

Whatever your long- or short-term maintenance needs are, DecisionOne can help. We provide dedicated campus, dispatch and white-glove IT maintenance services for warranty through end-of-life products. Break/fix services can be delivered as:

  • Dispatched onsite services: Onsite technicians dispatched to meet your SLA requirements.
  • Dedicated onsite services: Dedicated, onsite technicians provide services through our innovative hybrid field service model, which allows you to control the daily activities of our onsite, W-2 employees while avoiding employee costs.
  • Advanced exchanges: We ship the assets end users need (for example, parts, or a keyboard and mouse), and the end user installs them.
  • Smart Hands support: Hands and feet onsite services provided by our technicians, while you provide the remote technical support to guide them to complete the requested task.

MaintenanceONEservices include:

  • Backline support: Services include technical training, spare parts inventory management, diagnostics and remote monitoring, and onsite maintenance.
  • Data center maintenance: Full maintenance, labor-only maintenance, backline-only support, and support for data center moves.
  • Deployment support: Asset installation, moves, features, and coding on high availability equipment.
  • Network and communications maintenance: Access support services for VoIP, VPN, hubs, routers, switches, and security products.
  • IT asset tracking and disposition: Maximize your financial objectives while ensuring destruction of resident data in a fully compliant manner.
  • Operating system support: Access remote technical support, OS troubleshooting, and system performance analysis.
  • Specialty equipment services: Get assistance with kiosk deployment; airline, travel and transportation services; digital imaging and display services.
  • Full parts and logistics support: Full parts support to either provide the needed service parts or manage your consigned inventory, including forward and reverse logistics.

We’ll work closely with you to develop just the right combination of services to meet your exact needs, and at a price you can afford. By analyzing subjective and objective data, we’ll make informed decisions in real time to help you optimize uptime and return on assets.

Highlights

  • Access to a large, certified, highly-skilled employee base
  • Ongoing training and skills certification
  • Global footprint; our geographic reach spans the globe
  • Superior delivery capabilities
  • Long-standing client relationships
  • Scalable delivery models for different industries
  • Multiple levels of service, with flexibility to create customized solutions for clients
  • World-class systems and processes
  • Vendor neutrality (hardware, software and peripherals)
  • Continuous improvement process to optimize the delivery of services

Benefits

  • Reduced costs – with affordable pricing enabled by exceptional operating efficiencies
  • Quality service – delivered by expert technical resources (many of which are government- and specialty-cleared technicians) and 92% of work performed by DecisionOne employees
  • High issue resolution rates – with 85% first-trip effectiveness
  • Higher uptime – with reduced incidents on equipment enabled by better operational controls and reporting
  • Reduced labor time on equipment – through continual process improvements that increase efficiency and effectiveness
  • Responsiveness – with 30-minute phone response rates
  • Streamlined implementations – due to DecisionOne’s large national team of dedicated technicians who are badged for airports, hospitals, government agencies, and other regulated environments
  • Peace of mind – by working with a trusted, one-source technology partner
  • Flexibility and scalability – thanks to customized solutions tailored to meet specific needs, nationally and globally

Unmatched Global Resources

  • CompTIA  A+ certified technicians
  • Technicians with government security clearances supporting state, local and federal government agencies
  • HIPAA, HAZMAT and Material Safety Data Sheet protocol training for all FSTs
  • Dedicated, badged technicians for domestic, CLA and EMEA/ASPAC airports
  • 1,000 service partners nationwide

Start your MaintenanceONE experience today.

We’re ready to design a plan to fit your needs.

Contact us

As a business or OEM seeking warranty through end-of-life maintenance for your servers, PCs, printers and other IT assets, finding a partner who offers the full range of the services you need, and for your unique set of legacy and new assets—across all locations at an affordable price—is mission critical. Whether you need to augment your internal IT maintenance staff on an ongoing basis, require help rolling out new assets, or have older assets not ready for a refresh yet but which need to be kept up and running, choosing the right partner is paramount.

Whatever your long- or short-term maintenance needs are, DecisionOne can help. We provide dedicated campus, dispatch and white-glove IT maintenance services for warranty through end-of-life products. Break/fix services can be delivered as:

  • Dispatched onsite services: Onsite technicians dispatched to meet your SLA requirements.
  • Dedicated onsite services: Dedicated, onsite technicians provide services through our innovative hybrid field service model, which allows you to control the daily activities of our onsite, W-2 employees while avoiding employee costs.
  • Advanced exchanges: We ship the assets end users need (for example, parts, or a keyboard and mouse), and the end user installs them.
  • Smart Hands support: Hands and feet onsite services provided by our technicians, while you provide the remote technical support to guide them to complete the requested task.

MaintenanceONEservices include:

  • Backline support: Services include technical training, spare parts inventory management, diagnostics and remote monitoring, and onsite maintenance.
  • Data center maintenance: Full maintenance, labor-only maintenance, backline-only support, and support for data center moves.
  • Deployment support: Asset installation, moves, features, and coding on high availability equipment.
  • Network and communications maintenance: Access support services for VoIP, VPN, hubs, routers, switches, and security products.
  • IT asset tracking and disposition: Maximize your financial objectives while ensuring destruction of resident data in a fully compliant manner.
  • Operating system support: Access remote technical support, OS troubleshooting, and system performance analysis.
  • Specialty equipment services: Get assistance with kiosk deployment; airline, travel and transportation services; digital imaging and display services.
  • Full parts and logistics support: Full parts support to either provide the needed service parts or manage your consigned inventory, including forward and reverse logistics.

We’ll work closely with you to develop just the right combination of services to meet your exact needs, and at a price you can afford. By analyzing subjective and objective data, we’ll make informed decisions in real time to help you optimize uptime and return on assets.

Highlights

  • Access to a large, certified, highly-skilled employee base
  • Ongoing training and skills certification
  • Global footprint; our geographic reach spans the globe
  • Superior delivery capabilities
  • Long-standing client relationships
  • Scalable delivery models for different industries
  • Multiple levels of service, with flexibility to create customized solutions for clients
  • World-class systems and processes
  • Vendor neutrality (hardware, software and peripherals)
  • Continuous improvement process to optimize the delivery of services

Benefits

  • Reduced costs – with affordable pricing enabled by exceptional operating efficiencies
  • Quality service – delivered by expert technical resources (many of which are government- and specialty-cleared technicians) and 92% of work performed by DecisionOne employees
  • High issue resolution rates – with 85% first-trip effectiveness
  • Higher uptime – with reduced incidents on equipment enabled by better operational controls and reporting
  • Reduced labor time on equipment – through continual process improvements that increase efficiency and effectiveness
  • Responsiveness – with 30-minute phone response rates
  • Streamlined implementations – due to DecisionOne’s large national team of dedicated technicians who are badged for airports, hospitals, government agencies, and other regulated environments
  • Peace of mind – by working with a trusted, one-source technology partner
  • Flexibility and scalability – thanks to customized solutions tailored to meet specific needs, nationally and globally

Unmatched Global Resources

  • CompTIA  A+ certified technicians
  • Technicians with government security clearances supporting state, local and federal government agencies
  • HIPAA, HAZMAT and Material Safety Data Sheet protocol training for all FSTs
  • Dedicated, badged technicians for domestic, CLA and EMEA/ASPAC airports
  • 1,000 service partners nationwide

Start your MaintenanceONE experience today.

We’re ready to design a plan to fit your needs.

Contact us

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners.| Privacy/Legal Information

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners. | Privacy/Legal Information