Help Desk Support
Our help desk support specialists work with hundreds of firms facing service challenges around the world—especially during evening and weekend hours. We know what it means to be entrusted with a company’s customers, and we deliver on your promises. Help desk support is a single point of entry for all of our service offerings, capable of providing 24x7x365 one-call support for remote software, hardware, peripherals, wireless devices, and networks, even with third-party vendor communications and management.
After Hours Support and 24x7x365 Service Desk: Our technical service desk and call center services, including dispatch services, can be available to meet your needs 24x7x365, or only outside of business hours when your primary call center is closed.
Proprietary Hardware and Software Support: DecisionOne can support your proprietary and homegrown applications.
Commercial Hardware and Software Support: DecisionOne supports the last 3 versions of the Microsoft® Windows7reg;, Macintosh®, and Linux operating systems, as well as email, groupware, antivirus, utility, office productivity, browser, communication, network, mobile software, and more.
Help Desk Support can also include: Level I, II and III support, Shrink-wrapped software support (COTS), VPN support, Browser and ISP support – Level I and II, Advanced exchange support, Triage, Dispatch, and Scheduling support.