ServiceONE

Expert support and service for all end-user needs with one call, around the clock

DecisionOne can handle all your service needs with ONE call, regardless of whether you need hardware, software, security, or after-hours customer service and support. We act as a single point of contact for all interactions and issue management for anything that you want handled remotely.

ServiceONE

Expert support and service for all end-user needs with one call, around the clock

DecisionOne can handle all your service needs with ONE call, regardless of whether you need hardware, software, security, or after-hours customer service and support. We act as a single point of contact for all interactions and issue management for anything that you want handled remotely.

Given today’s ever-changing technology needs and flexible work schedules, end users need fast, easy, and continuous access to all kinds of support, whether they are having a PC or software issue or trouble getting through the security system at the office front door. But if the hassle and cost of providing 24x7 IT and related support for end users is simply too high, you’re not alone. We work with hundreds of small and mid-sized firms facing the same challenges – especially during evening and weekend hours. And the costs and hassles only increase as you expand globally.

With our customizable ServiceONE offering, we’ve vastly simplified employee access to timely, expert, IT and related support services. With just one call, your employees can talk with a single point of contact who will help them resolve whatever IT and related issues you contract with us to handle – from remote hardware and software support to after-hours customer service and third-party vendor communications and management. All interactions are centrally managed. We’ll work with you to develop a customized solution that can include various levels of service, from incident routing to incident remediation.

With more than 25 years of experience providing remote, 24x7x365 support services, our seasoned professionals can address any and every issue your company encounters at any time day or night, according to your requirements. As a result, you can sleep well knowing that end-user needs are being met in a timely, professional manner.

Highlights

  • Timely, remote issue handling by seasoned professionals
  • Scalable support center infrastructure that can be ramped up quickly to handle higher volumes, new projects and seasonal trends
  • Global, 24x7 coverage
  • Flexible, dedicated, shared or hybrid support models for short and long-term engagements
  • Personal commitment to our customers’ business results
  • Customized services and delivery to meet unique client requirements
  • Depth and breadth of supported technologies, including legacy and emerging technologies
  • Flexible pricing options
  • Tailored voice recordings and promptings
  • Quality assurance monitoring with customer calibration for quality

Benefits

  • Flexibility and scalability – by tailoring services to your needs and budget, as well as scaling and expanding them as needed
  • Faster issue resolution – based on SLAs and best practices, ensuring issues are resolved on the first call 75% of the time
  • Reduced costs – by avoiding investment in in-house expertise and infrastructure for 24x7 and global support services
  • Personalized, company-branded services – ensuring end users see no negative impact on service delivery and are unaware that they are interacting with an outsourced company
  • Increased business focus – by keeping internal IT resources focused on your core business
  • Full visibility – allowing you to see all facets of services and inquiries, including interactions with vendors
  • Improved service delivery and customer satisfaction – by providing experienced, knowledgeable, technical support staff who trouble-shoot and resolve issues on your company’s behalf
  • Peace of mind – because you have a trusted partner to handle issues when your in-house resources are off the clock

ServiceONE

is a single point of entry for all of DecisionOne’s service offerings. You no longer need a directory to know whom to contact for what within your organization. With ServiceONE, one call does it all.

Start your ServiceONE experience today.

We’re ready to design a plan to fit your needs.

Contact us

Given today’s ever-changing technology needs and flexible work schedules, end users need fast, easy, and continuous access to all kinds of support, whether they are having a PC or software issue or trouble getting through the security system at the office front door. But if the hassle and cost of providing 24x7 IT and related support for end users is simply too high, you’re not alone. We work with hundreds of small and mid-sized firms facing the same challenges – especially during evening and weekend hours. And the costs and hassles only increase as you expand globally.

With our customizable ServiceONE offering, we’ve vastly simplified employee access to timely, expert, IT and related support services. With just one call, your employees can talk with a single point of contact who will help them resolve whatever IT and related issues you contract with us to handle – from remote hardware and software support to after-hours customer service and third-party vendor communications and management. All interactions are centrally managed. We’ll work with you to develop a customized solution that can include various levels of service, from incident routing to incident remediation.

With more than 25 years of experience providing remote, 24x7x365 support services, our seasoned professionals can address any and every issue your company encounters at any time day or night, according to your requirements. As a result, you can sleep well knowing that end-user needs are being met in a timely, professional manner.

Highlights

  • Timely, remote issue handling by seasoned professionals
  • Scalable support center infrastructure that can be ramped up quickly to handle higher volumes, new projects and seasonal trends
  • Global, 24x7 coverage
  • Flexible, dedicated, shared or hybrid support models for short and long-term engagements
  • Personal commitment to our customers’ business results
  • Customized services and delivery to meet unique client requirements
  • Depth and breadth of supported technologies, including legacy and emerging technologies
  • Flexible pricing options
  • Tailored voice recordings and promptings
  • Quality assurance monitoring with customer calibration for quality

Benefits

  • Flexibility and scalability – by tailoring services to your needs and budget, as well as scaling and expanding them as needed
  • Faster issue resolution – based on SLAs and best practices, ensuring issues are resolved on the first call 75% of the time
  • Reduced costs – by avoiding investment in in-house expertise and infrastructure for 24x7 and global support services
  • Personalized, company-branded services – ensuring end users see no negative impact on service delivery and are unaware that they are interacting with an outsourced company
  • Increased business focus – by keeping internal IT resources focused on your core business
  • Full visibility – allowing you to see all facets of services and inquiries, including interactions with vendors
  • Improved service delivery and customer satisfaction – by providing experienced, knowledgeable, technical support staff who trouble-shoot and resolve issues on your company’s behalf
  • Peace of mind – because you have a trusted partner to handle issues when your in-house resources are off the clock

ServiceONE

is a single point of entry for all of DecisionOne’s service offerings. You no longer need a directory to know whom to contact for what within your organization. With ServiceONE, one call does it all.

Start your ServiceONE experience today.

We’re ready to design a plan to fit your needs.

Contact us

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners.| Privacy/Legal Information

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners. | Privacy/Legal Information