Product Recall

Product Recall

The DecisionOne Technology Center, working in tandem with DecisionOne’s Support Services, offers a complete, end-to-end solution for OEM recall needs, including FDA and CPSC recalls—from interfacing with your corporate website, to providing 800-number call center capabilities, to delivering logistics services. The Technology Center receives damaged products and ships replacements, as well as repairs, disposes of, or sends damaged goods back to the original manufacturer.

  • Unparalleled access to U.S. and Canadian markets:
    • 81,000,000 people within 400 miles
    • 172,000,000 people within 600 miles
  • Within a one-day truck drive of Greater Columbus, in which resides:
    • 59% of the U.S. population
    • 60% of the Canadian population
    • 60% of U.S. retail, manufacturing and wholesale capacity
  • Home to two international airports
  • Served by 140 trucking companies with 30 offering nationwide service
  • Served by three rail services – CSX, Norfolk Southern and Ohio Central
Technology Center by the Numbers
  • 300,000 units are tested/repaired annually
  • 1M repairable/consumable units on hand at any one time
  • 600,000 separate product/model numbers maintained by our depot facilities
  • 5,000+ different repairable commodities
  • 99.5% inventory accuracy level or better
  • <2.7 days for repair TAT (on average)

The DecisionOne Technology Center, working in tandem with DecisionOne’s Support Services, offers a complete, end-to-end solution for OEM recall needs, including FDA and CPSC recalls—from interfacing with your corporate website, to providing 800-number call center capabilities, to delivering logistics services. The Technology Center receives damaged products and ships replacements, as well as repairs, disposes of, or sends damaged goods back to the original manufacturer.

  • Unparalleled access to U.S. and Canadian markets:
    • 81,000,000 people within 400 miles
    • 172,000,000 people within 600 miles
  • Within a one-day truck drive of Greater Columbus, in which resides:
    • 59% of the U.S. population
    • 60% of the Canadian population
    • 60% of U.S. retail, manufacturing and wholesale capacity
  • Home to two international airports
  • Served by 140 trucking companies with 30 offering nationwide service
  • Served by three rail services – CSX, Norfolk Southern and Ohio Central

Technology Center by the Numbers

  • 300,000 units are tested/repaired annually
  • 1M repairable/consumable units on hand at any one time
  • 600,000 separate product/model numbers maintained by our depot facilities
  • 5,000+ different repairable commodities
  • 99.5% inventory accuracy level or better
  • <2.7 days for repair TAT (on average)

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners.| Privacy/Legal Information

CONTACT US | Headquarter800-767-2876 | North America Sales 888-287-9202 | sales@decisionone.com
Visit our sister company: Maintech, Incorporated
Copyright © 2017 DecisionOne Corporation. All Rights Reserved. All trademarks are the property of their respective owners. | Privacy/Legal Information