Technology Deployment
Logistics, Installation, and Ongoing Support for All Your Technology Needs
Site Surveys, Technology Sourcing, and Ongoing Support
Our Technology Deployment Services Take the Guesswork Out of Finding The Right Solutions
Site surveys
Our technology deployment services begin with a site survey. This crucial step is conducted to ensure your workspace layout matches your technology requirements. By doing this, we save you time and money by providing a high-quality rendering with exact dimensions to confirm that your new hardware will be a perfect fit.
Sourcing
When you work with us as your single provider for technology deployment projects, you can avoid the hassle of dealing with multiple vendors. We will do the research to find the best deal and match your needs to the proper hardware. There are dozens of vendors out there and letting us find the right ones for your business means you can focus on your goals and leave the technical details to us.
Support
You can expect to receive technical support from our team of experts who are available around the clock. We also integrate your technology suite into our command center, so you can take advantage of our well established networks. Additionally, our world-class ticket resolution resources ensure that any issues you have will be addressed quickly and efficiently.
Technology Deployment Services
We Prepare Your Site, Order Your Equipment, Install the System, and Provide Ongoing Maintenance
Staging and Configuration
Our staging and configuration services ensure that your workplace is prepared correctly and efficiently prior to any hardware installation. We work with you to custom configure your workplace, prepare any electrical components, and clean up any areas where old equipment was removed. Our goal is to provide you with a seamless technology transition that minimizes disruption to your business.
Ongoing Maintenance
We have a network of global resources and our centrally-located warehouses allow us to offer both onsite maintenance and depot repair, plus advanced exchange options. This means we can extend the useful life of your hardware, keeping it running at peak performance for longer. Our experience and expertise put us in an excellent position to meet your maintenance needs.
Installation and
Setup
Installation and setup of devices at your designated location is one of the main offerings in our technology deployment service. Utilizing our field service technician network, IMAC (Install | Move | Add | Change) services are provided to install, de-install, add to, change, or move your equipment. This gives you a hassle-free technology deployment experience.
Logistics
We are supported by numerous shipment channels, including UPS, FedEx, and other local and national carriers. We have favorable agreements in place with these companies that allow us to offer reduced rates on freight services, helping you to reach your cost containment goals. By partnering with us, your shipping time and costs are optimized for your project.
Our technicians currently support and maintain hardware from dozens of the world’s leading manufacturers, including IBM®, HP®, DellTM, Toshiba®, Sony®, Apple®, Lenovo®, Fujitsu®, NCRSM, Lexmark®, Epson®, Okidata®, BrotherTM, Panasonic®, Cisco®, Netgear®, and 3M®
Case Study
Complex IT Support Made Easy for Commercial Airline
A major US commercial airline was facing rising fuel costs, diminished passenger travel, and increased competition from low-fare carriers. The airline needed to reduce costs – including IT support costs.
As a result of using our services, the airline saw impressive results:
- Improved IT system performance
- Cost savings
- Increased employee productivity
- Increased passenger satisfaction
- Faster equipment restoration time
- Shorter project completion time
Case Study
Uninterrupted Operations with Minimized Administrative Cost for Multinational Auto Parts Retailer
A multinational auto parts retailer needed an IT Support partner to provide help desk services, onsite desktop support, and replacement parts support to 10,000+ repair centers in five countries. The company needed a single-source IT partner to minimize administration costs.
After providing multiple levels of support, the changes were readily apparent:
- Uninterrupted operation of 10,000+ locations across North and Central America
- Reduced administration costs
- 100% of SLA requirements achieved
- 97%+ first call resolution rate
Case Study
National Department Store Realizes Consistent Performance with Integrated IT Solution
A national chain of department stores needed IT solutions for onsite maintenance, logistics, and depot repair of its PCs, laptops, point-of-sale (POS) equipment, network equipment, and handheld devices, in addition to offering an advanced exchange program and services to ramp up quickly for the holiday shopping season.
After enlisting our services, our client quickly saw measurable results:
- 30-day ramp-up from contract award to support provided
- More than 6,100 shipments per month
- Less than 1% rate of repeat returns without calling on manufacturers
- Brand new advanced exchange created
- Single-Point-of-Contact for all device repairs
- 97% of device repairs resolved in-house
Technology Deployment Solves Complex Problems
We Are Here to Help
Multinational Auto Parts Retailer
“Our relationship with [the team] extends beyond service delivery. As a single-source provider [they] not only minimize administration costs, but also enable us to focus on taking care of our customers, not on computer hardware.”
Major Printer oem
“The overall attitude within [the company] has been very upbeat, welcoming, and extremely positive. Team meetings have been highly productive and informative. I have felt incredibly supported and encouraged since becoming part of the team, and all of the other former techs I have spoken with echo these same comments.”
Technology Deployment Services Tailored To Your Needs
We understand that every business has different technology deployment needs. That’s why we offer customized solutions that can be tailored to include only the services you require. To discuss your specific needs and budget, contact us today. We’ll be happy to provide a free consultation and proposal.
